Phone That Fell Into Bathtub
QUESTION 69: WARRANTY ON PHONE THAT FELL INTO BATHTUB
The warranty for a telephone I once bought says that the phone is
guaranteed for normal use. If my child threw the phone into the
bathtub and the phone stopped working, can I return it anyway,
without telling them how it broke?
This question shouldn't be asked. Of course not. If you told the
company how it broke and they're kind enough to compensate you,
then fine. The warranty is for reasonable use of the product, and
it is not covered if a person bangs it and breaks it apart, or even
if his child throws it into the bathtub. There are companies that
specifically may make such warranties. That might really be a good
sales pitch -- that the product will be returned even if it breaks
because you ripped it apart. Such companies know that not many people
will come and take them up on their warranty. But if the warranty isn't
of that nature, making a claim that it broke and suggesting that it
broke under normal circumstances when that isn't true, is out-and-out
What if you call them up and say, "it stopped working," and they don't
ask you why? Do you have to volunteer the information?
Yes. Saying "it stopped working" is not sufficient, because it conveys
an untrue message.
NEXT WEEK'S QUESTION 70: RETURNING CD'S TO THE LIBRARY AFTER HOURS
After my library is closed, I want to return music CD's that are late.
There are two drop-boxes in front of the library for after-hour returns,
one for books and the other for videos. The sign on the book drop box
says "No videos or music CD's here". The other box says 'For returning
videos'. I can come to two conclusions about returning the music CD's.
First, that there is no box for returning CD's because they are afraid
that dropping them in the box will risk breaking the case. Or second,
that I can return the CD's in the video return box because the sign
doesn't prohibit returning CD's there. If I'm not sure (and it will be
hard for me to return to the library for several days), can I make the
choice that's favorable to me, and drop the CD's in the video box?
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